Transforming Lives: Navigating Health Insurance for People with Cleft Lip, Cleft Palate, and other Craniofacial Conditions

Join us as myFace and Matt Mortier, MSEL, MIRM, discuss the Health Insurance Market and everything you need to know when choosing a plan, obtaining approvals, and dealing with denials. Learn how to work with your Healthcare Provider, Insurance Company, and State Insurance Regulators to receive the best coverage and care possible, and gain invaluable insight during the Q&A when all your questions will be answered.

What you’ll take away:

      • An overview of the health insurance market, from Federal programs to Self-Insurance and Full Insurance Plans – plus working with State Insurance Regulators
      • What you need to know when choosing health insurance and understanding deductibles and co-pays
      • Best practices for obtaining approvals and appealing your case



Click play on the embedded YouTube video above at the start of the broadcast, or watch on YouTube now  You can hover over the video above to unmute or adjust the volume. You can watch on your computer, phone, tablet, or TV using your preferred website browser or the YouTube App, by searching for “myFace Transforming Lives.”

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Navigating Health Insurance for People with Cleft Lip, Cleft Palate, and other Craniofacial Conditions with Matt Mortier and myFace (PDF)


Matt Mortier (he/him) currently serves the Colorado Division of Insurance as the Director of the Consumer Services Life and Health Section and has been with the Division since 2013, when he was hired to help the Division establish the regulatory framework needed to implement the Affordable Care Act in the state. His work in health and health care policy has included managing regulatory and legislative affairs, leading stakeholder engagement and outreach, investigating and resolving consumer complaints, and providing regulatory oversight over health insurance carriers. Past accomplishments include helping members of the transgender community obtain insurance coverage for necessary gender-affirming care, and ensuring that carriers comply with the state requirements for appeals related to the service denials. He has been involved in public policy for over twenty years, previously working as a government consultant at both the state and federal level, and has over 15 years working directly with the health insurance industry, both in the private and the public sectors.

In what little spare time he has, he enjoys backpacking trips with his daughter, coaching basketball and softball teams, being a scuba instructor, and traveling the world with his family.


myFace hosts ongoing webinars as part of the Transforming Lives series that are designed for families of children with craniofacial differences, caregivers, and healthcare providers. In each webinar we explore medical, insurance, and other related issues, and how they impact people with craniofacial differences. myFace also provides important direct services such as access to patient and family support groups (now virtual), topic-driven workshops and online programs that serve to educate as well as entertain. For more information about the programs and services we offer, please visit us at


Generous funding of this program provided by the Milbank Foundation


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